Here you will find various links from About Us to Shopping Conveniently at 13 Moons.
We respect your privacy!
Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Any information you give us will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please Contact Us.
We are an online retail shop only, Sorry we have no physical store at this time.
We accept PayPal, Money Orders, Checks, Western Union, Direct Bank Account Transfer, Debit and Credit Cards of MasterCard, Visa and Discover. Your Debit Card, Credit Card and Bank Account Payments are made through your PayPal account.
We do not wholesale at this time.
All orders are considered final at time of order submission. Please review your order before confirming.
Cancelations and Exchanges will result in a restocking fee of 15%.
Your receipt of any form of order confirmation with 13Moons.com does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We, 13 Moons, reserve the right at any time after receipt of your order to decline the order if fraud is suspected.
Please Note: We reserve the right to decline an order for unconfirmed and unverified account information.
- Protection for Bank Accounts and Credit Card Accounts is required by Paypal, Your Bank, Your Credit Card Company or Debit Card Company before we ship your order. We may require additional information and verification before accepting and completing your order.
- Your phone number must be valid in case we need to contact you concerning suspicious credit card or PayPal activity.
- We will contact you if your shipping address does not match the billing for your account information.
- We will contact you if your PayPal account is unconfirmed and/or unauthorized.
- We will not process your order if we are unable to contact you or you do not reply to our messages within 5 business days.
13 Moons is not responsible for pricing, typographical, or other errors or omissions relating to pricing, copy, photography, or application.
In the event a product is listed at an incorrect price; with incorrect information; incorrect photo, price change; etc, we will contact you immediately by phone and/or email to remedy the situation or by cancellation of the item on your order.
We reserve the right to cancel the portion of your order which is in error.
If a refund is due to you for the error, a refund will be issued back to you.
If we have shipped the item(s), we will do our best to remedy the situation, either with a replacement, a return or a refund.
If there is an amount due for a price difference/error, we will contact you for authorization on the additional cost.
For all correspondence pertaining to your order, returns, broken item, lost package, please Contact Us for fastest Cutomer Service.
Jeff & Sandy