This was my first order with 13 Moons and it has been a great experience. They took the time to wrap everything in newspaper so it wouldn't get damamged in shipping (which is great since I ordered oils!) and they even included a nice personal handwritten note on the invoice! The selection and inventory that they carry is outstanding and my order was shipped the day after I placed it. Also, I had one question before placing my order and my email was returned within 15 minutes. Fantastic!