Free Shipping On Orders Over $100

Shipping

Holiday Shipping Guidelines for Yule, Christmas and New Year 2016

There are no deliveries on December 25 & 26 or January 1 & 2

For United States Customers with Free Shipping, Please Note: December 12 is the Cut Off Date; however delivery is not guaranteed. If it is December 12 or later and you want it for delivery on or before December 21, 23 or 30, Please select a USPS service or faster UPS service.

Domestic USPS Cut Off Dates

Yule Delivery by December 21:
  • December 14 for Priority Mail 3 - 4 days (not guaranteed)
  • December 19 for Priority Express 1-Day

Christmas Delivery by December 25:
  • December 19 for Priority Mail 3 - 4 days (not guaranteed)
  • December 23 for Priority Express 1-Day

New Years Delivery by December 30:
  • December 26 for Priority Mail 3 - 4 days (not guaranteed) We suggest December 23
  • December 28 for Priority Express 1-Day

International USPS Cut Off Dates

Yule Delivery by December 21:
  • December 2 for First Class (not guaranteed)
  • December 6 for Priority International (not guaranteed)
  • December 10 for Priority Express International
  • December 16 for Global Express Guaranteed

Christmas Delivery by December 25:
  • December 8 for First Class (not guaranteed)
  • December 9 for Priority International (not guaranteed)
  • December 15 for Priority Express International
  • December 21 for Global Express Guaranteed

Domestic UPS Cut Off Dates

Yule Delivery by December 21:
  • December 9 for Ground UPS (not guaranteed)
  • December 15 for UPS 3 Day
  • December 16 for UPS 2nd Day Air
  • December 19 for UPS Next Day Air

Christmas Delivery by December 25:
  • December 12 for Ground UPS (not guaranteed)
  • December 19 for UPS 3 Day (not guaranteed, requires additional day)
  • December 21 for UPS 2nd Day Air
  • December 22 for UPS Next Day Air

New Years Delivery by December 30:
  • December 27 for UPS 3 Day Select (not guaranteed)
  • December 28 for UPS 2nd Day Air
  • December 29 for UPS Next Day Air
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Free Shipping Offer

We offer Free Shipping on Product Purchases over $100 for customers in the United States including Alaska, Hawaii, Puerto Rico, APO and FPO addresses.
The Method of Free Shipping (UPS or USPS) will be based upon weight and zone at time of shipping.

Time to Process and Ship Your Order

Orders typically ship the same or next business day excluding weekends and holidays.

USPS Shipping

USPS shipments are picked up around 11:00 a.m. EST. Orders placed Monday through Friday are normally shipped the next business day. Friday Afternoon and Weekend orders are shipping on Monday or Tuesday of the following week.
USPS Priority Mail takes 2 - 3 business days once the package has left our warehouse; however they do not guarantee delivery in this time frame.
USPS Priority International takes 3 - 10 business days once the package has left our warehouse; however they do not guarantee delivery in this time frame. Delays which may occur with customs are not in the estimated time frame.

We are not responsible for packages USPS states as "delivered" and customer states as not delivered. There is no refund from USPS.
If your delivery address is known to be not safe and you are shipping with USPS, please purchase the Signed Confirmation or change to UPS for your delivery choice.
Signature Confirmation found here: www.13moons.com/usps-priority-signature-confirmation

UPS Shipping

UPS shipments are picked up at our warehouse at approximately 3 p.m. EST. Orders arriving after 11 a.m. EST are shipped the next business day.
Express Mail, 2nd day or 3rd Day by UPS: Your Order must be submitted by 8:00 a.m. EST for the package to depart that day.
UPS Delivers Monday through Friday; There Are No Weekend Deliveries.
Ground UPS can take from 3 to 7 Business Days, depending on destination, once the package leaves our warehouse.
UPS Does Not Ship To P.O. Boxes.

Customers of Puerto Rico

Customers of Puerto Rico: To be able to select US Postal Service (Priority Mail), you must type in United States as your country in your account shipping information.

International Orders

We ship International orders by the U.S. Postal Service.
International shipments may be subject to customs, duties and taxes which are your responsibility. Each country varies in custom charges and/or taxes applied from individual items to the subtotal of the order. You are responsible for knowing your country's taxes, limits and items not allowed in.
Priority International Shipments take approximately 3 to 10 business days to reach your country and destination.
Express International Shipments take approximately 3 to 5 business days to reach your country and destination.
No knives, athames, swords, blades, axes allowed to be shipped to Greece and Australia. Superman Xray Vision detects blades! Customs will remove any and all blades from your package, no refund, and they may ask you to apply for a weapons license.

Signature Requirements

We require card holder signature for all transactions when card holder billing address does not match the shipping address.
13 Moons reserves the right to require a signature at the time of delivery on any shipment.
UPS and USPS reserve the right to request a signature on any package they are responsible for delivering depending on value of items, insured items and drop off destination.

Undeliverable, Unclaimed and Refused Packages

If your order is returned to us because UPS or USPS is unable to deliver the package due to incorrect address; you are not available for delivery; refusal of package or unclaimed package:

  • You may have the package reshipped. You will need to pay reshipping charges plus any UPS or USPS fees for the return back to us.
  • You may cancel the order for a refund of items minus shipping charges. A 15% restocking fee plus any UPS or USPS fees for the return back to us will be applied.
  • For International Orders Returned/Refused: There is no refund, as we are unable to obtain them.

Thank you for taking time to read through the Shipping Policies!