International Customers: October, 2020 Update: Expect delays if you choose First Class International. Your package may still sit in customs for quite a while. If you chose First Class International, you release us from any responsibility or claims. First Class International Shipments take approximately 7 to 21 or more business days to reach your country and destination, however USPS does not guarantee this timeframe and shipment may take longer.
Within the U.S., UPS is designated among the government’s critical infrastructure and, therefore, continues to operate. The Novel Coronavirus pandemic has created unprecedented complexities, which have required UPS to constantly reassess their operations. UPS' highest priority is to help ensure the health and safety of their employees, customers, and suppliers.
Suspension of Service Guarantee
Effective March 26, 2020 and until further notice, UPS has suspended the UPS Service Guarantee for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of March 24, 2020.
USPS: Residential Service Disruption Updates:
There are certain areas in the U.S. with slower than usual shipment times. Shipping estimates are estimates and not guaranteed.
Greetings and Welcome to 13Moons.com!
If this is your first time here, we hope these little tid bits help
We accept Visa, Mastercard, Discover, PayPal, Money Orders, Western Union, Checks and Cash. You can select your payment method at check out.
International Customers Please Note: All transactions are in USD (United States Dollars).
It takes approximately 14 business days for a check to clear into our bank account once the check is entered into our bank which may take 2 days upon us receiving the payment. You may see your check has cleared with your bank, however it takes approximately 14 days for us to securely receive the cleared funds into our account.
For Returned/Bounced Checks, there is a $25.00 Fee.
Western Union, Money Order or Cash Payment
We will ship the order upon receiving payment.
Credit/Debit Card and PayPal
Orders by Credit/Debit Card: Shipping and Billing Addresses must match or be confirmed/authorized.
If you are placing an order to ship to another address, we will call the cardholder for verification. A notice for signature will also be mailed to the card holder's address.
Credit Card Fraud Filling out Fraudulent Chargeback forms are not what any of us at 13 Moons wants to do at any hour of the day. This only takes us away from serving YOU!! So, please, if we call you to verify information on a credit card order, do not be offended, it is for your security.
Credit/Debit Card Declined Transactions
If your transaction is declined, please contact your bank/credit card company for further information.
Do Not Contact Us for Declined Transactions: We do not decline; It is your bank/credit card company which declines the transaction based on: correct address, secure code and insufficient funds in your account.
Multiple Pending Charges appear on your Credit/Debit Card Statement
If you attempted the transaction more than once upon having a declined transaction, multiple pending charges may appear on your statement.
We do not charge for declined transactions. Please be aware your issuing bank may be holding pending charges from 6 to 14 business days.
Pending Charges are released on declined transactions by 13 Moons at the end of the day.
We do not force you to the shopping cart each time you add an item. You can see it added in the Shopping Cart at the top of the page.
Select "Shopping Cart" at the top of the page to see your full cart or make changes.
If you create an account and don't want to purchase right away, please add the item(s) you are interested in to your Wish List.
We will never use your information for anything but your transaction.
If you sign up for our newsletter we will not spam you. We email the newsletter at the eight holidays and occasionally if we have something of shopping interest.
At this time we do not have a paper catalog.
Sorry, we do not wholesale.
International Customers: As of March 21, 2020, Due to the COVID-19 Virus, we are not shipping International Orders as we can not guarantee you will receive them. We thank you for your patience and understanding.
Shipping/Tracking of International Orders
Once international packages leave the US Post Office, we may be unable to track your package until it is through customs.
Additional duties, taxes, charges from customs as well as any item(s) removed by customs is your responsibility. Each year customs laws and rules change. Different forms are required for us to fill out when they make any changes and we do our best to keep up with the changes to the international shipping rules and laws. It is your responsibility to be aware of item(s) which will be charged duty, the money total limit for charges and if the item(s) are allowed into your country.
Did Not Receive Order Confirmation/Tracking Information/Shipment
Avoid Delays in Receiving Your Order: For ease of checkout, processing and receiving your order: Double Check before Confirming Your Order that you have provided us with an accurate:
- Email Address
- Billing Address
- Day Time Phone Number
Thank you for taking the time to read our FAQ Page! For more detailed information for shipping, returns, etc., please click on the appropriate link in the information area.