PLEASE NOTE: AT THIS TIME DURING COVID-19, UNTIL FURTHER NOTICE:
PLEASE CHOOSE CAREFULLY & DOUBLE CHECK YOUR ORDER BEFORE SUBMITTING
WE ARE UNABLE TO ACCEPT RETURNS AT THIS TIME.
THANK YOU FOR YOUR UNDERSTANDING
No returns are accepted without authorization.
Contact for Return:
You must Contact Us within 3 days of receiving the item(s) that you would like to return.
Once you have authorization on the return, we must receive the item(s) within 7 business days from the time of authorization.
If there is a broken item, wrong item or such concern, please Contact Us before returning the item.
Other Returns: Purchaser will pay the shipping and insurance costs for return items plus a minimum of 15% restocking fee on return. Returns are by UPS, USPS Priority or Regular Mail: please ask before shipping a return on method of return, insurance may be necessary. Full refund of purchase price of items (not including shipping, insurance costs and restocking fees) occurs upon return of the item in its original condition.
Returned Items will inquire a restocking fee of a minimum of 15% restocking before refund is made. No returns or exchanges without prior authorization. You must pay the shipping and insurance on the return or reship of exchange.
Adjustment to Order:
If you call or email us to adjust your order by removing an item(s), there is a 10% restocking fee before refund. To waive the restocking fee, you may have credit on your account.
Returns for Exchanges:
There is a minimum of 10% restocking fee, we will not pay shipping on the return or reship.
Cancellation of an order: There is a minimum of 15% restocking fee if the order is packaged, labeled and ready for shipment or has shipped and it returns to us.
If an immediate cancellation and we have not pulled items, packaged and labeled, there is only a 10% restocking fee.
For Damaged, Lost Packages or Other Concerns, Please Contact Us.
Sales are Final - No Returns on the following items:
Closeouts - Sale Items
Hand-made special order items
Returned Items due to incorrect shipping address, refused package or unclaimed package (PLEASE double check your shipping address before confirming order):
If a package is returned to us because you entered an incorrect address or it was unclaimed by you, you must pay shipping and handling fees in order for us to reship it.
If you choose not to have it reshipped, you will be refunded minus restocking fee and shipping/handling costs.
International Returns/Refused Packages: No Refund: We are unable to obtain the package.
By submitting your order you have read, understood & agree to our conditions and policies.
Thank You and Many Blessings!
Jeff & Sandy, 13 Moons